← Back to home

Privacy Policy — MyDietClinic

Last updated: September 6, 2026

1. Introduction

DietClinic Health Services ("we", "us", "our") operates the MyDietClinic platform. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our Platform and related services.

By using MyDietClinic, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect information you voluntarily provide when you register or use MyDietClinic:

  • Identity Information: first name, last name, email address, phone number, date of birth, gender.
  • Medical & Health Information: height, weight, BMI, diabetic type, underlying medical conditions, allergies, dietary preferences, and consultation clinical notes provided by practitioners.
  • Payment Information: subscription plan details and payment transaction records. Full payment card details are processed by our payment processor (Paystack) and are never stored on our servers.
  • Usage Information: login timestamps, device information, IP address, crash logs, and usage analytics.
  • Communications: messages sent between you and your care team within the Platform, as well as any resources or documents shared through the Platform.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, personalise, and improve the MyDietClinic service including meal plans, consultations, and resource sharing.
  • To process payments and manage your subscription.
  • To communicate with you regarding appointments, consultations, new messages, recommended resources, and platform updates.
  • To maintain the safety and security of the Platform, including detecting and preventing fraud or unauthorised access.
  • To comply with applicable laws, regulations, and health data requirements in Nigeria.

4. Storage & Security

Your data is stored securely on servers hosted in Nigeria. We implement industry-standard administrative, technical, and physical security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Access to your medical records and consultation data is restricted to your assigned practitioners (dietitian or doctor) and our system administrators for the purpose of service delivery.

In the event of a data breach, we will notify affected users and the Nigerian Data Protection Commission (NDPC) within the timeframes required by the Nigeria Data Protection Regulation (NDPR) 2019.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

Patient health records related to consultations and meal plans are retained for the period required by applicable health records legislation in Nigeria.

When you delete your account, we will anonymise or remove your personal information within 30 days, except where retention is required by law.

6. Data Sharing & Disclosure

We do not sell your personal data. We may share your data only in the following circumstances:

  • With your assigned practitioners (dietitian and/or doctor) for the purpose of providing consultation and care services.
  • With our payment processor (Paystack) for the sole purpose of processing transactions.
  • With law enforcement or regulatory authorities where required by applicable law.
  • In the event of a merger, acquisition, or sale of assets, with prior notice to you.

7. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) 2019, you have the right to:

  • Access: request a copy of all personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete personal data.
  • Erasure: request deletion of your personal data, subject to legal retention requirements.
  • Withdrawal of Consent: withdraw your consent to data processing at any time, subject to lawful bases for continued processing.
  • Complaint: lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.

8. Cookies & Tracking

MyDietClinic does not use cookies to collect personal data. We may use analytics tools that collect anonymised usage data for the purposes of improving performance and user experience.

You may opt out of analytics collection through your browser or device settings, or by contacting us.

9. Children's Privacy

MyDietClinic is not directed to children under the age of 18 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal data from children. If we learn that a child has provided us with personal data without parental consent, we will delete that information promptly.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised, and we will notify you via the Platform where appropriate. Continued use of the Platform after such changes constitutes your consent to the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

DietClinic Health Services

Email: privacy@dietclinic.ng

Data Protection Officer: dpo@dietclinic.ng