Terms & Conditions — MyDietClinic

1. Introduction

MyDietClinic ("the Platform", "the App") is operated by DietClinic Health Services ("we", "us", "our"). By accessing, browsing, or using the MyDietClinic platform or app you agree to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using the Platform.

2. Description of Service

MyDietClinic is a health and nutrition platform that connects patients with registered dietitians and licensed medical doctors. The Platform provides appointment scheduling, video consultation, meal plan management, nutritional guidance, resource sharing, and a digital e-book store.

MyDietClinic does not replace emergency medical services. If you are experiencing a medical emergency, call your local emergency number immediately.

3. Account Registration

You must be at least 18 years old or the age of majority in your jurisdiction to register. By registering you confirm that the information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. Notify us immediately if you suspect unauthorised access to your account.

We reserve the right to suspend or terminate accounts found to contain false or misleading information.

4. Subscription & Payment

Access to certain features on MyDietClinic requires an active subscription plan or a paid consultation booking. Subscriptions are billed in advance on the billing cycle selected (basic one-off, monthly, quarterly, yearly, or gold).

A one-time Platform Fee may apply for first-time users who do not hold an active subscription. This fee is set by the platform administrator and may be updated at any time with reasonable advance notice.

All payments are processed through our payment processor (Paystack). You agree to Paystack's own Terms of Service when making a payment.

Subscription plans and prices are displayed in the App and may be updated at any time. Changes apply to new subscriptions only; existing subscribers will continue at their current rate until the next renewal.

5. Consultation Fees

Consultation fees are set independently by each practitioner (dietitian or doctor) and are displayed before you confirm a booking.

A platform fee may be added to consultation bookings for patients without an active subscription. The first paid consultation includes the full platform fee; subsequent consultations include a reduced platform fee equal to fifty percent (50%) of the base platform fee.

If a consultation is cancelled by the practitioner, a full refund will be issued. Patient-initiated cancellations made at least 24 hours before the scheduled time will receive a full refund.

6. Meal Plans & Nutrition Guidance

Meal plans are created by licensed dietitians and are intended to be used in conjunction with professional medical advice. They are not intended to diagnose, treat, cure, or prevent any disease.

Always consult your treating physician before making significant dietary changes, especially if you have diabetes, hypertension, or other chronic conditions.

Downloading or printing a meal plan is for your personal use only and may not be redistributed.

7. Digital Resources & E-Books

E-books and digital resources available in the MyDietClinic Store are purchased for personal use only. Redistribution, reproduction, or resale of downloaded materials is strictly prohibited.

Purchased e-books may be re-downloaded through the App using a secure download link. Access to the link is non-transferable.

8. User Conduct

You agree not to misuse the Platform, including but not limited to: impersonating another person, uploading harmful content, attempting to gain unauthorised access to any part of the system, or disrupting the service for other users.

All communications between patients and practitioners within the Platform must remain professional and respectful. Harassment or abusive behaviour may result in immediate account termination.

9. Intellectual Property

All content on the MyDietClinic Platform—including but not limited to text, graphics, logos, icons, images, meal plans, e-books, and software—is the property of DietClinic Health Services or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any content without our prior written consent.

10. Limitation of Liability

DietClinic Health Services shall not be held liable for any indirect, incidental, or consequential damages arising out of the use of the Platform.

The total liability of DietClinic Health Services for any claim arising from your use of the Platform shall not exceed the total amount you have paid to DietClinic within the twelve (12) months preceding the claim.

11. Termination

We reserve the right to suspend or terminate your access to the Platform at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or is otherwise in our reasonable discretion.

Upon termination, your right to use the Platform ceases immediately. Sections 6, 7, 9, 10, and 11 shall survive termination.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. Continued use of the Platform after the revised Terms are posted constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us at support@dietclinic.ng or via the in-app support centre.